I have a homeowner policy that was given to me as a gift by the agent who sold us our home. If you have an issue with your house, you call the insurance company, they send out someone to fix it, and you're just responsible for a co-pay.
So when I noticed we had a drip in our tub that wouldn't stop, along with a few other minor plumbing issues that needed attending, I called the insurance company and they sent out a plumber. I won't say his name, and I'm not going to mention the company he works for, but he brought his son with him to work. I assume he's still learning the trade and that was kind of cool, teaching your child the family business etc.
So this guy spends a couple of hours trying to fix the leak. He takes off the faucet, he's pounding around inside the bowels of the tub, trying to get it to stop. No luck. Then he says he thinks he has the solution, but needs to run down the road to the local hardware store to get the part. He tells me "I'll be back in about thirty minutes. They should still be open, I'll grab what I need and be back to finish the job." "Great" I say.
About ten minutes later I get an e-mail saying my plumbing job has been transferred over to another company. I called the insurance company to ask why they would send this e-mail to schedule someone else, when I already had a plumber here. "The job has been completed and (blank) said he's done the job" said the voice on the other end of the phone. "Uh, no" I said, "he still has to install the part in the tub so I can turn the water on, and he hasn't even started the jobs downstairs he was supposed to do." Turns out the guy called the office, told them he had finished the job, and what I was claiming wasn't true. I was now left with an even bigger leak, and more water running that before he had started a project.
That's just one of several plumbing horror stories I had before I found Bonney...and these guys are THE BEST.
Now, you might ask yourself, "Why are you spending all this time talking about a plumber?" Well, because as someone who owns a home, is newly married, and has had a lot of plumbing issues over the years, I know finding a good plumber is about as easy as winning the lottery.
When I had a water heater and pump problem recently, not only did these guys come out the next day, Matthew was polite, wore booties (BOOTIES) on his feet when he came into the house, went over everything I needed to know so I wouldn't come back a few days later and say "...but you never mentioned that..." and went above and beyond what he and the company promised. Take a look at my before water heater and pump:
And here's how it looks after they installed the new one:
I know, I know, it's only a water heater, but it makes a heck of difference to my wife and kids...and it impressed me that you can find "5 Star Service" like this anymore.
It's nice to be able to use someone local, who's been around forever, and keeps their promise. To me, you can't put a price on a good plumber...and even if you could, it would be worth it.
Now, let me tell you about the time I had a plumber who came into our place, used the bathroom without asking, and DIDN'T SHUT THE BATHROOM DOOR (never mind, I'll save that for another day). Anyway, thanks Matthew, and thanks Bonney!